Payment.
Payments may be made by Cashier's Check, Personal or Agency
Check, American Express, Visa, MasterCard or Discover cards.
If payment by credit card, a Luther Tours Credit Card Charge
Authorization form must be completed, signed and returned
to LutherTours by credit card holder.
Tour Documents.
Travel documents, including airline tickets, final itinerary,
hotel list and flight schedules are sent via UPS, approximately
10 days prior to departure provided full payment has been
received. The package will also include information leaflets,
a nametag, luggage tags and flight bag.
Young Tour Participants.
Tour participants under the age of 18 years must be accompanied
by an adult. They receive a 10% discount on the land tour
price when sharing a room with two adults, unless otherwise
noted. On escorted tours and cruises, we discourage children
under eight years because we have found that they are too
young to enjoy these vacations. Reservations for children
are acceptable, but must be approved by LutherTours prior
to booking.
Hotel Accommodations.
If a change becomes necessary for any reason, hotels substituted
will be equivalent of those on your itinerary. Single rooms
are available at additional cost. With few exceptions, all
rooms offer private facilities. All tours have a specific
number of pre-reserved allotments. In the event this number
is exceeded, for any reason, the Operator reserves the right
to allocate part of the group in another hotel of similar
characteristics. As a standard policy, hotels are not available
for check-in before 2:00 p.m.
Tour Membership.
In order to ensure congenial membership, LutherTours reserves
the right to accept or reject any person as a tour participant
and to expel from the tour any participant whose conduct is
deemed incompatible with the interest of the tour group.
Air Transportation.
If the tour price includes round-trip air transportation it
will be in Economy class. Any cancellation, itinerary change
or failure to use confirmed space will be subject to penalties
levied by the airline at the time of ticketing. Airfare and
airline schedules are subject to change without notice.
Not Included In
Tour Price. Foreign departure, taxes security,
port charges, park fees, U.S. Customs, immigration, agricultural,
applicable passenger facility charges, and international transportation
tax are not included. Tips for your tour director, tour driver
and local city guides; gratuities on cruise ships, unless
otherwise noted. Passports visas, laundry, beverages and food
not on the regular table d'hote menu (these items will be
billed to you before leaving the hotel or restaurant), as
well as all other items of a personal nature. The above fees/taxes
are subject to change without notice.
Revision Fees.
A $35 per person service fee will be assessed for each change
to a tour or air booking once deposit has been received, plus
any additional fees that may be charged by our suppliers.
Changes in departure date, itinerary or passenger name is
considered a cancellation and a new booking. All changes and
substitutions are subject to space availability, rates, discounts
and booking conditions in effect at the time of the substitution
or change. No change will be made unless permitted under the
terms of our cancellation policy even if you transfer to another
departure date.
Cancellations.
Regardless of reason, cancellations are costly. To offset
these costs the following fees will apply, if you cancel,
non-recoverable expenses of our suppliers will be charged,
plus the following per person charges:
90 days or more before departure: $150
89 to 60 days before departure: $350
59 to 16 days before departure: 50% of the total package
price.
15 days or less prior to departure: No Refund.
If a cruise is included in your tour, special cancellation
penalties dictated by the cruise line may apply. Please refer
to the cancellation penalties imposed by the specific cruise
line in question.
Cancellation charges also apply to additional accommodation
reserved prior to and after the tour.
Cancellations must be received in writing by 5:00 p.m. central
time on the last business day of the applicable time period.
For flight changes or cancellations, revision fees and/or
airline cancellation charges will apply.
Roommates canceling resulting in a single supplement charge,
the Participant who cancels will be responsible for that charge
if a substitute roommate cannot be found.
Trip Cancellation and Interruption Insurance is strongly
recommended.
LutherTours cannot assume responsibility for any additional
costs or fees relating to the issuance and/or cancellation
of air tickets or other arrangements not made through LutherTours.
Travel and Health
Documents. A valid passport is required for all
travelers. However, it is the sole responsibility of the passengers
to check with the appropriate consulates and medical personnel
to determine if visas are required and what health precautions
and documents are necessary. The Operator accepts no responsibility
for failure to notify travel participants of customs and immigration
laws or health requirements.
Travelers Needing
Special Assistance. Any disability requiring special
attention must be reported to LutherTours at the time of booking.
LutherTours will make reasonable attempts to accommodate the
special needs of disabled tour participants, but is not responsible
for any denial of services by carriers, hotels, restaurants
and other independent suppliers. Motor coaches are not equipped
with wheelchair ramps. We regret that we cannot provide individual
assistance to tour members for walking, dining or getting
on and off motor coaches. Motor Coach Company and other carrier
employees may not physically lift participants or assist them
on or off transportation vehicles. A qualified companion must
accompany travelers who need such assistance.
Baggage.
Portage for one suitcase is included in tour
price. Due to limited coach capacity we strongly recommend
each passenger to bring no more than one normal size piece
of baggage and a travel bag. Extra baggage or excess weight
will carry a surcharge and shall be paid as such to your tour
manager. International air carriers may also impose fees for
excess weight. No responsibility is accepted by LutherTours
for loss of or damage to luggage or any other personal property.
Travel insurance is strongly recommended.
Smokers.
Smoking is not permitted on transatlantic flights. It is also
not permitted on motor coaches, but there will be frequent
stops en route. Some restaurants and public places also do
not permit smoking. Please inquire before lighting.
Responsibility
- Please Read. Zehnder Travel Group, Inc.
dba LutherTours, Newport Beach, California, hereinafter referred
to as "the Operator", acts as "agent" for you in making arrangements
for tour services offered in this brochure, including transportation,
sightseeing and hotel/lodge accommodation.
The air carriers, hotels/lodges, motor-coaches and other
suppliers providing tour services are independent contractors
and are not principals, agents, employers, employees, masters,
servants, representatives, partners or joint venturers of
the Operator or its affiliates. The Operator is not liable
for the acts, errors, omissions, representations, warranties,
breaches or negligence of those independent contractors and
is not liable for any personal injuries, death, property damage,
or other damages or expenses resulting therefrom. Furthermore,
the Operator is not liable for any act of God, acts of terrorism,
war, defects in machinery, breakdown in equipment, weather,
strikes, theft, change of fares or rates, delays, or cancellations.
All certificates and other travel documents for tour services
issued by the Operator are subject to terms and conditions
specified by supplier thereof, and to the laws of the countries
in which the services are rendered.
If the services included in the tour cannot be supplied or
there are changes in an itinerary for reasons beyond the control
of the Operator, the Operator will arrange for the provision
of comparable services, when possible. Any resulting additional
expense will be payable by the tour participants and any resulting
saving will be refunded by the Operator to tour participants.
No further claim for reimbursement shall apply.
LutherTours reserves the right to accept or reject any person
as a tour participant, to expel any tour participant from
the tour, to make changes in the itinerary whenever the Operator
deems it necessary for the comfort, convenience or safety
of the tour participants, and to cancel a tour at any time.
Claims - In the event that any portion of
the journey has not fulfilled your prior expectations, the
claim must be filed within 10 days of the termination of your
confirmed journey and return to your point of origin. The
case will be reviewed and answered. Claims posted later than
10 days will be disregarded and considered unacceptable, nor
hold the Operator liable in any way.
The statements herein and the contract between tour participants
and the Operator are made and entered into in Orange County,
CA. and governed by the laws of the state of California. Each
tour participant understands that the Operator will be accepting
that participant's booking in reliance upon such participants'
acceptance of the within Tour Conditions.
No person, other than an authorized representative of the
Operator by a document in writing, is authorized to vary,
add or waive any term or condition in this brochure, including
any term or condition set forth in the preceding provisions.
LutherTours reserves the right to alter, adjust,
modify or cancel any tour itinerary at any time without prior
notification.
Payment of the required deposit or any partial or full payment
on a tour package constitutes consent to all provisions, conditions
and general information contained in this printing.
Validity.
From August 2003 through December 2004. The above Conditions
may change at any time during the period of validation.